# Terms and Conditions — TruckNetz
> Heavy Recovery and Breakdown Service. Arrival from 50 minutes. Transparent prices. Coverage area Augsburg + 250km.

General Terms and Conditions (GTC) – TruckNetz.DE. Last updated: November 2026
### § 1 Scope, Provider
1.1. These GTC apply to all contracts for the brokerage or provision of breakdown, towing, recovery, tyre and repair services via the TruckNetz.DE platform (website, app, telephone and messenger).
1.2. The provider and operator is **GEARS Digital UG (haftungsbeschränkt)**, Neue Straße 28, 97711 Maßbach, Germany, HRB 10186 Local Court (Amtsgericht) Schweinfurt, VAT ID DE465377326, represented by the managing director Peter Rohn (the “Platform”).
1.3. Customers are traders and consumers. A consumer is any natural person who acts for purposes that are predominantly outside their trade, business or self-employed professional activity (§ 13 BGB). Mandatory consumer protection provisions always remain unaffected.
### § 2 Our role / your contractual partner
2.1. The Platform generally does not provide the said services with its own operational vehicles or its own operational personnel, but through a network of legally independent partner firms (“Service Partners”). All Service Partners are traders.
2.2. The order confirmation expressly states in which model the Platform acts:
a) **Own performance:** The Platform is itself the customer's contractual partner and has the confirmed service carried out by a Service Partner it commissions. It may use Service Partners as vicarious agents or subcontractors; it is liable for their fault as for its own fault (§ 278 BGB).
b) **Brokerage:** The Platform solely brokers a contract between the customer and a named Service Partner. In this case the service contract is concluded directly between customer and Service Partner. For the brokerage, the Platform receives a commission from the Service Partner; this does not give rise to any additional costs for the customer. In the brokerage model, the consumer is entitled to the statutory consumer rights (including any right of withdrawal) vis-à-vis the Service Partner. In this case, the consumer may also address a withdrawal to the Platform; the Platform will forward it to the Service Partner without undue delay.
2.3. In the absence of an express statement, own performance (letter a) applies in case of doubt.
### § 3 Offer and conclusion of contract
3.1. The customer describes their requirements; the Platform submits an offer with a total price and the applicable model under § 2.
3.2. The contract is concluded when the customer confirms the offer in text form (app, e-mail or messenger) and the Platform confirms receipt. Before placing the order, consumers are expressly informed that the order entails an obligation to pay; where orders are placed via a button, it is clearly labelled (e.g. “order with obligation to pay”; Art. 8(2) of Directive 2011/83/EU, § 312j BGB).
3.3. After conclusion of the contract, the Platform notifies the estimated time of arrival (ETA); the Service Partner is dispatched only after release by the customer.
### § 4 Prices
4.1. Before conclusion of the contract the customer receives a fixed total price for the confirmed scope of services; it includes the services and customary incidental costs stated in the order confirmation. Prices for consumers are stated as final prices including statutory VAT; prices for traders are exclusive of VAT, where applicable.
4.2. Additional services not foreseeable at the time of ordering are charged only after prior consultation with the customer and with the customer's consent.
4.3. For traders with a valid VAT identification number from another EU Member State (e.g. Austria or Belgium), the invoice is issued under the reverse charge procedure without German VAT (tax liability of the recipient of the service); for this purpose, the VAT ID must be provided before conclusion of the contract.
### § 5 Payment
5.1. The total amount shown in the order confirmation is generally payable in full in advance before dispatch or release of the Service Partner (advance payment), unless otherwise agreed in the individual case or unless mandatory statutory provisions preclude this.
5.2. Accepted payment methods include, in particular, bank transfer and methods provided via the licensed payment service provider Stripe (Stripe Payments Europe, Ltd., Ireland) (e.g. credit card, SEPA Direct Debit, Klarna). Billing in euro.
### § 6 Customer's cooperation
The customer provides accurate details of location, vehicle, load and damage and ensures reasonable accessibility of the site of operation. Additional costs resulting from inaccurate details are charged only after the customer has been informed in advance and has given consent.
### § 7 Liability
7.1. The Platform is liable without limitation for intent and gross negligence, for culpable injury to life, body or health, under the Product Liability Act (Produkthaftungsgesetz), and for fraudulent concealment of a defect.
7.2. In the event of a slightly negligent breach of a material contractual obligation, liability is limited to the damage typical for this type of contract and foreseeable at the time the contract was concluded. Otherwise, liability for slight negligence is excluded to the extent legally permissible. In relation to consumers, these limitations apply only insofar as mandatory consumer law (in particular §§ 307 to 309 BGB) does not preclude them.
7.3. In the brokerage model (§ 2 b), the Platform is not liable for the professional execution of the independent service of the Service Partner, but only for proper brokerage.
### § 8 Cancellation
8.1. If the customer cancels after notification of the ETA, the Platform or, in the brokerage model, the Service Partner may charge the costs actually incurred up to that point (in particular the Service Partner's travel and time on call-out), but no more than 50 % of the order value.
8.2. The customer remains free to prove that no costs or significantly lower costs were incurred. The customer's statutory rights, in particular a right of withdrawal under § 9, remain unaffected.
### § 9 Right of withdrawal for consumers
9.1. For contracts concluded off-premises or at a distance, consumers generally have a 14-day right of withdrawal in accordance with the withdrawal instructions (Annex).
9.2. **There is no right of withdrawal** for contracts for urgent repairs or maintenance where the consumer has specifically requested a visit from the trader for the purpose of carrying out that work (§ 312g(2) no. 11 BGB), for example emergency breakdown assistance or emergency on-site tyre service. Additional services which the consumer did not specifically request during the visit are not covered by this. Section 9.3 applies to towing and recovery.
9.3. In all other cases, the right of withdrawal for services expires once the service has been fully performed if the consumer, before performance began, gave express consent and acknowledged that they would lose the right of withdrawal once the contract had been fully performed (§ 356(4) BGB). If the consumer has requested that performance begin during the withdrawal period and then withdraws, they owe compensation for the value of the services provided up to the time of withdrawal (§ 357a(2) BGB).
### § 10 Data protection
The Platform's privacy policy applies. Service Partners process the data transmitted to them for the performance of the order as independent controllers; where, in an individual case, processing is carried out on behalf of a controller (processor relationship), a contract pursuant to Art. 28 GDPR applies.
### § 11 Complaints and dispute resolution
11.1. Please send complaints to info@trucknetz.de; we generally respond within 14 days.
11.2. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer dispute resolution body.
### § 12 Final provisions
12.1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence (Art. 6(2) of Regulation (EC) No 593/2008 – Rome I).
12.2. In relation to traders, the exclusive place of jurisdiction is the registered seat of the Platform. Consumers may also bring proceedings before the courts of their country of domicile and may be sued only there (Art. 18 of Regulation (EU) No 1215/2012).
12.3. Amendments and supplements to the contract must be made in text form.
12.4. These GTC are provided in several languages. In relation to traders, the German version is authoritative. In relation to consumers, in case of doubt as to interpretation, the interpretation most favourable to the consumer prevails (§ 305c(2) BGB).
12.5. Should individual provisions be invalid, the remainder of the contract remains effective.
### Annex: Withdrawal instructions for consumers
**Right of withdrawal.** You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (GEARS Digital UG (haftungsbeschränkt), Neue Straße 28, 97711 Maßbach, Germany, telephone +49 3221 2243834, e-mail info@trucknetz.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
**Effects of withdrawal.** If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
**Exclusion and premature expiry.** The right of withdrawal does not apply to urgent repairs or maintenance for the performance of which you have specifically requested a visit from us (e.g. emergency breakdown assistance, emergency on-site tyre service). It expires prematurely if the service has been fully performed and you previously gave your express consent to the start of performance and acknowledged that you would lose your right of withdrawal once the contract had been fully performed.
**Model withdrawal form.** (Complete and return this form only if you wish to withdraw from the contract.)
– To GEARS Digital UG (haftungsbeschränkt), Neue Straße 28, 97711 Maßbach, Germany, e-mail: info@trucknetz.de
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
– Ordered on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.

### Service area
A8, A8, B2, B2R, B10, B17, B300, St2005, St2008, St2014, St2025, St2032, St2035, St2036, St2038, St2039, St2044, St2334, St2380, St2381

### Neighboring localities
Diedorf, Stadtbergen, Königsbrunn, Langweid a.Lech, Kissing, Schwabmünchen

## Additional Services:
- Towing
- Rotator crane
- Roadside repair/diagnostics
- Mobile truck tyre service
- Accident assistance
- Expert report — damage appraisal
- Fuel delivery
- Accident cleanup

## Common questions regarding Augsburg truck towing

**What is the price for truck towing in Augsburg?**
We provide a fixed rate prior to dispatch. The final cost is calculated based on the distance traveled and the weight of the vehicle, ensuring there are no surprise fees or hidden charges.

**What is the response time?**
We operate 24/7 to ensure rapid arrival within the Augsburg region. Our dispatch team is multilingual and ready to assist at any time.

**What types of vehicles can you tow?**
Our services cover trucks, semi-trailers, buses, and other special vehicles. We are equipped with heavy-duty rotator cranes capable of handling loads up to 80 tonnes.

**Do you offer 24/7 service?**
Absolutely. We are available around the clock, every day of the year, including nights and public holidays.

**How much does the service start from?**

## Contacts
Phone: +49 (3221) 2243834
Website: https://truck-pannenhilfe-augsburg.de/en/terms-and-conditions.html
Working hours: 24/7, no days off
WhatsApp: https://wa.me/491742010697
Viber: viber://chat?number=491738236647
Telegram: @Trucknetz

## Languages
English · Deutsch · Polski · Русский · Українська · Français · Italiano

—
GEARS Digital UG (haftungsbeschränkt) · Augsburg · Germany
[llms.txt](https://truck-pannenhilfe-augsburg.de/llms.txt)